As previously announced, John Donahoe, President and
CEO-elect, has unveiled today some of his solutions to fix the problems eBay is
currently having.
In a move, which John Donahoe hopes that it will attract
more sellers and it will improve the buying experience, the said that the
biggest online auction site will lower its fees for listing items. The
announcement was made during his speech in front of more than 200 top North
American sellers at eBay's eCommerce Forum.
Donahoe said that eBay will raise minimum selling standards
and it will offer to its best sellers incentives and discounts.
The new fees will be introduced later next month. Donahoe
said eBay will reduce its fees to list items (called "Insertion"
fees) by 25 to 50 percent.
eBay expects that its new fees will also increase the number
of the items listed for sale. "A majority of sellers will see their fees
go down," said company spokesman Usher Lieberman. "We are basing our
success on their success and we want to encourage sellers to list more items
with us."
eBay is balancing that change by increasing the fees it
charges when an item is sold (called "Final Value" fees). More
pricing changes are coming shortly in the United
Kingdom and Germany.
“Sellers prefer this structure, as it lowers their risk if
an item doesn't sell”, Donahoe noted in his speech. "Put simply, we will
make more of our money when sellers are successful."
Donahoe announced that eBay will make its minimum standards
more stringent for anyone who sells on the site, primarily to discourage
behavior that causes buyer dissatisfaction, such as charging excessive shipping
fees or not describing items accurately. Also, the company will begin requiring
a safe payment option, such as PayPal or a major credit card, for sellers who
have lower rates of customer satisfaction or who sell in categories that have a
high number of buyer complaints.
eBay will begin decreasing search exposure for the listings
of sellers who have high rates of customer dissatisfaction.
Lastly, Donahoe revealed that eBay will update its feedback
system to reinforce healthy, vibrant trading and keep bringing buyers back to
eBay.
Earlier this month, Meg Whitman, president and CEO of eBay, announced
she will step down in March .
The announcement came as the company posted a 53 percent
surge in its fourth-quarter net profit that was far ahead of forecasts. Net
income jumped to $531 million from $346.5 million a year ago.
During her carrier, Whitman succeeded to expand eBay from
just 29 employees to more than 11,000, turning the site into the world’s
biggest auction website. She has also made possible a rising of the profit
every year for the company, which now has 248 million registered users globally
and 15,000 employees.