Microsoft decided to take a precautionary measure and
voluntarily providing customers with a free retrofit to the Xbox 360 Wireless
Racing Wheel, after malfunctions were reported.
According to a statement issued by the company, Microsoft
was informed of a number of incidents of a malfunction in the Xbox 360 Wireless
Racing Wheel, in which a component in the wheel chassis may overheat and release
smoke when the AC/DC power supply is used to energize the wheel. A company
spokeswoman said there are more than 230,000 of the wheels are in the field.
Though Microsoft noted there have been no reported
incidences of fire, personal injury or property damage resulting from the
component failure in the wheel.
The Redmond
company advises the owners of the Xbox 360 Wireless Racing Wheel to print out
the retrofit that can be found on Xbox’s
site or to call at 1-800-4my-Xbox to register to receive the retrofit.
Until the owners will receive their retrofit, Microsoft advises
them to operate the Xbox 360 Wireless Racing Wheel using only battery power.
According to AP, U.S. Consumer Product Safety Commission
said that until now the problems with Xbox 360 Wireless Racing Wheel were
reported only in Japan.
This is the second time this summer when Microsoft is
dealing with the problems cause by its next-gen gaming console.
At the beginning of July, Microsoft also extended the
warranty period for its console to three years, due to the high failure rate
(or the “red ring of death” problems)- a move which will cost the company
around $1.15 billion.
Later that month, during a meeting with financial analysts
and investors, Robbie Bach president of the Entertainment and Devices Division
at Redmond
allegedly admitted that every console sold out there is suffering from design
flaws that could eventually lead to the red ring of death.
Earlier this month Microsoft slashed the price of Xbox 360 in
US, Europe and Australia.
In US the 20GB Xbox 360 pack will now cost $349.99, offering a wireless
controller and a headset, while the Core Pack will retail for $279.99. The
Black Elite Xbox 360 will have an estimated retail price (ERP) of $449.99,
while the highly anticipated Halo 3-themed console, which will hit stores’
shelves in September, will be available for $399.99. The latter will also
include, besides the Spartan green-and-gold finish, a matching wireless
controller, a headset and an Xbox 360 Play and Charge Kit.
As for Europe, Microsoft said that the three editions of
Xbox 360 will be priced as follows: the Core Pack, with no hard drive,
will cost €279.99/£179.99 (a €20/£20 reduction), the Premium Xbox 360, with a
20GB HDD and a wireless controller, will cost €349.99/£249.99 (a €50/£30 price
cut) and the Elite version, with its stylish contours and black cover, will
cost €449.99/£299.99.
Two years ago, in 2005, Microsoft faced a similar problem
with the power cables of the Xbox gaming system. In February 2005, the Redmond company issued a
recall for more than 14 million power cables for its Xbox consoles due to
safety concerns.