Sony VAIO owners should be on high alert, as the electronics
maker announced significant product recalls due to overheating problems at the
laptops’ wiring system. The issue is said to affect the VGN-TZ100 series,
VGN-TZ200 series, VGN-TZ300 series and VGN-TZ2000 series models, and customers
have been notified to check their laptops for any potential problems.
According to the U.S. Consumer Product Safety Commission,
Sony will recall approximately 73,000 VAIO TZ-series notebooks in the United
States. Overall, the estimated number of recalled laptops reaches approximately
440,000 units worldwide.
The electronics maker took this decision after receiving 15
reports of overheating, including one report of a consumer suffering a minor
burn in the United States. It appears that the number of overheating cases reached 209
worldwide, with 7 cases of minor burns.
The products possibly affected by this problem were built in
Japan and the United States between May 2007 and July 2008. Customers who've purchased
VAIO laptops between July 2007 and August 2008 can check if their notebooks are
among the affected models here: http://esupport.sony.com/fixmypc.
Consumers who find their laptops on the recalled units
list are advised to stop using them and contact Sony immediately for
assistance. The company established a customer hotline at 1-888-526-6219 and
said it would provide inspection at no charge, and if necessary, an on-site
repair. Customers can also choose to ship their notebooks to the Sony service
center.
Sony is not at its first “overheating” experience. In 2006,
the company reported incidents of overheating laptop batteries. Dell, Apple,
Toshiba and Lenovo recalled over 9 million batteries manufactured by Sony,
after receiving customer complaints. In July and August 2007, Toshiba was
forced to recall another 11,000 notebooks powered by Sony batteries.
In August 2007, Sony was forced to repeat the experience
with the DSC-T5 digital cameras (they had to recall 350,000 units and replace
them with new ones for free). At the time, Sony reported some “irregularity
during the initial part production, the adhesive strength of the metal coating
on this part. As a result, it became more likely that damage to the bottom
casing could cause the metal coating to peel away and warp outward.”
Regarding the current recall situation, Sony has been
criticized for announcing the Japanese authorities one year after the first
overheating case was first reported. However, Sony said they had replaced the
affected parts individually for every laptop suspected of overheating.
The question that remains now is how this will affect Sony’s
business? Overall, the company said it will not affect its earnings; however,
this will definitely affect it in terms of reputation, and consequently on
economic level.
As an anonymous Tokyo-based analyst told Reuters, “as far as
reliability and the delay in taking action, this case links to its past lithium
battery recall. Once would wonder if Sony would be OK when both of the
businesses are expanding. This will likely cast a shadow over Sony’s earnings
targets in the medium to long run.”