RIM Rushed Into Launching Storm, Users Talk About Returns

By Dee Chisamera
11:19, December 5th 2008
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RIM Rushed Into Launching Storm, Users Talk About Returns

BlackBerry Storm buyers are probably not very happy these days, as they see their new device getting bashed by reviews. Research in Motion probably expected its phone to be controversial, but what they probably didn’t expect was for it to turn from an “iPhone killer” into another really bad un-BlackBerry-like touch-screen smartphone.

It appears nothing can make the BlackBerry Storm get back on the right track, and the news is not good for RIM, with consumers complaining about a lot of issues, and claiming they plan on returning the smartphone within a week.

One user wrote on the BlackBerry support forums that he returned the Storm after just one week, due to a lot of issues. Among them, the touch-screen keyboard, which he says may have seemed like a good idea, but proved not to be one. Furthermore, he complained about the browser being slow on the 3G network, and about the performance also being slow, even after the last firmware upgrade.

Other users also agreed, and one of them even said he was planning on returning the Storm and going back to his old 8830. “Using the phone was in one word – frustrating,” the user wrote.

In addition to the phone not resembling a true BlackBerry, one user also complained about the customer service and tech support from Verizon. After reporting issues with lag, the phone locking up, and so on, the user complained about the tech support not believing any of the problems reported.

Speaking of that, New York Time columnist David Pogue also wrote about the phone having problems, including locking up, and having speed problems, and reported that Research in Motion refused to acknowledge those problems even when he sent them videos of them.

Smartphones may have bugs, there’s no doubt about it, the only problem is Research in Motion’s BlackBerrys are actually good phones, and the company appears to have been in too much of a rush to release the device before the holiday shopping season kicked in. This resulted in a lot of frustration for users, some of which have reached the conclusion they should go back to their old BlackBerry after days and days of discovering new problems with the Storm.

That doesn’t of course mean that the Storm did not create a 'storm' among consumers always eager to purchase new gadgets. Furthermore, there have also been positive notes about the Storm, so we are far from saying it was a complete failure. On the other hand, the phone did fail to impress as everyone thought it would.

The good news is tech consumers don’t seem to have had any second thoughts on the quality of other BlackBerry models, and those unpleasantly surprised with the Storm will probably get back to their old BlackBerrys.



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