On Monday, due to an operating glitch, Netflix’s website ceased to function for aproximately 11 hours, preventing members from ordering new movies as well as from accessing the digital streaming platform. DVD shipping was resumed on Tuesday, once the problem was solved.

"We're shipping everything that should have been shipped yesterday as well as what we'd normally ship today," Netflix spokesman Steve Swasey declared, according to Reuters.

Although the number of customers affected was not disclosed, apparently it did not represent a majority of the company’s 7.5 million subscribers. While Netflix has a daily shipping average of 1.8 million DVDs, the numbers are usually lower on Mondays.

Netflix spokesman Steve Swasey anounced today that the company will provide a 5 percent credit on the bills of the customers who were affected by the malfunction of the website on Monday.
"The key thing here is: This was completely proactive on Netflix's part. There's no requirement for Netflix to do this, no obligation. There was no request for it. We thought it was the right thing to do," Swasey said, according to Associated Press.

With an average of 1.6 million shipments a day, Netflix is the largest online video rental service in the United States and has over 7 million subscribers. The company was founded in 1997 and the web site was officially launched in April 1998.