Six months ago Microsoft had an innovative – perhaps desperate
– idea. It was called Live Search Cashback and it consisted of paying users for
purchased products via search results, a sort of online rebate. Nobody knew if
the move, part of Microsoft’s struggle to succeed in a fiercely competitive
market and to build a better search engine would succeed. Microsoft’s latest
data says is a two-bladed axe. According to the company advertiser interest is
up, however web metrics firms’ market share figures are down.
The Live Search Cashback idea was launched amid controversy
in May 2008. According to the company, it would offer “ad-funded cash rebates”
to users who bought products by way of ads in Live Search results. Users with a
Live account could select payment by check, direct deposit or PayPal. Over 10
million products from 700 partners were included in Microsoft’s offer. Among
the partners counted are eBay, Barnes & Noble.com, Overstock.com, Sears,
Zappos and others. The amount of rebate paid by Microsoft ranges anywhere from
two to 15 percent, sometimes more, but is ultimately up to the merchant.
Live Search traffic instantly went up almost a full percent
from May to June, by comScore’s data. Debates ensued over the long term
viability of the idea, and the coverage to Live Search Cashback certainly
caught the eyes of bargain hunters.
Six months later, we have a different set of numbers and a
different picture. Microsoft has registered up to 30 percent more products
offered by advertisers through Live Search Cashback, which now totals a range
of nigh 13 million. The company’s announcement register an average of 4.5
million unique Cashback users per month since the start of the rebate program,
for a total of 68 million commercial queries.
Microsoft Live Search referred almost 12 percent of online
commercial transactions during Q2 2008, and was included in the top two U.S.
search engines in five of ten commercial categories for conversion rates. These
include Computer Hardware, Movies & Videos, Home & Garden, Music, and
Travel. All-in-all Microsoft Live Search managed to show “competitive advantage”
when it comes to attracting high-quality and big-spending buyers.
Unfortunately, according to web metrics the rebates didn’t
manage their initial goal, which is to convert a decent amount of users to the Live
Search faithful. Hitwise reports that July through September, Microsoft Live
search dropped 0.1% to 5.3 in August then rose back to 5.4 in September. In
that same timeframe, however, Net Applications data says that the Live’s market
share rose from 2.9 percent in July to 3.5 in August, but then dropped to 3.2
in September. Currently, Net Applications measures Microsoft Live Search at
just 1.57 percent for October.
Even if Cashback doesn’t seem to be doing what it was
supposed to, Microsoft remains committed to the idea, and even announced
partnerships with some more commerce firms. Search is an important battlefront for
Microsoft these days, and even if the battle shows little promise any tactic
even if dubious that might eventually give Redmond an edge is going to be played.