Two days ago, Rocky Delgadillo, the Los Angeles City attorney, sued LA’s major cable provider Time Warner Cable under the accusations of some “unlawful, unfair and fraudulent business acts and practices and deceptive advertising,” which were summed up in a 25-page court filing.

Apparently, the company neglected its subscribers on numerous occasions, delaying the repair appointments, offering a series of deceptive pricing offers and appearing unprepared for dealing with the many Internet outages.

The law suit was filed after the massive negative feedback received from the company’s subscriber base and Mr. Delgadillo demands civil penalties of $2,500 for each and every one of the violations and also an additional $2,500 for every violation which involved a senior citizen or disabled person.

Time Warner Cable’s representatives stated that the company strongly disagrees with the accusations and its efforts during the past few years have been set on a rather extensive renovation and upgrade of the network, all in the best interest of its subscribers.

The system upgrade was considered a necessary measure, as back in 2006 Time Warner Cable, in collaboration with the Comcast Corporation, bought the bankrupt cable provider Adelphia Communications Corporation, increasing its Los Angeles area subscriber base from 360,000 to almost 2 million. The company’s affected customers are located in the counties Ventura, Orange, Riverside, San Bernardino and of course, Los Angeles.  

“We now receive fewer complaints than we did before the acquisition,” said Alex Dudley, a spokesman for the Time Warner Cable Company, in an attempt to minimize the accusations. “I think that shows some substantial progress.”