A day after a computer system glitch caused the luggage software to stop operating, American Airlines' baggage handling system at Kennedy Airport in New York is currently back online and performing normally.

The glitch caused chaos and led Wednesday to o five cancellations and delays averaging 90 minutes on 48 flights out of JFK's Terminal 8. Furthermore, six more flights were canceled early Thursday before the system was restored. The high-tech automated sorter stopped working at 4:45 a.m. on Wednesday and was back up by 6 a.m. Thursday.

During the outage, everything had to be done manually, each bag at a time. Additional staff was brought in but it was impossible to keep up with the volume of luggage which had to be checked in. American Airlines gave passengers the option of waiting until the issue was fixed, traveling from another area airport or flying on and having their bags delivered later. Also, it waived its fees Wednesday for travelers checking fewer than three bags at JFK.

Terminal 8 is one of the newer buildings at JFK, and is the starting point of many international flights. Travelers noted that during the chaos there were bags unattended all over the airport, making it easy for someone to either snatch a bag or put something into a bag.

Just a few days ago, a Peoria-bound American Eagle jetliner with 43 passengers and a smaller corporate jet, nearly collided at O’Hare International Airport. Fortunately, the monitor for the local air traffic noticed the paths of the planes were converging and communicated to the local controller to tell the Learjet to go around, and the American Eagle to stay low as it continued its takeoff.

Since June 15, allegedly because the oil prices that are getting higher, the nation’s largest air carrier found it necessary to introduce a new fee. American Airlines charges $15 for one checked bag or $40 for two bags. For example, headsets, exit-row seating, food and baggage used to cost nothing or they were included in the price of the ticket, but now clients have to pay for it, in addition to the ticket.

In May, University of Michigan’s American Customer Satisfaction Index study has shown that customer satisfaction with U.S. airlines has reached the smallest value since 2001. Some of the reasons are the fact that tickets have become more expensive, flights more crowded, and a whole series of other ways to get money from the customers, like paying for extra luggage, have been introduced.