Internet service provider Comcast yesterday rolled out the
next-generation DOCSIS 3.0 wideband, upgrading customer experience with speeds
of up to 50 Mbps. The company said the leap from broadband to wideband will
enable consumers to benefit from double the Internet speed at no additional
costs.
The service will reach residential homes and businesses in
parts of New England, including the Boston Metropolitan region and Southern New
Hampshire, as well as areas of Philadelphia and New Jersey, within the next few
weeks, Comcast revealed. The company expects to reach 10 major markets and over
10 million homes and businesses in the next months.
“Wideband is a game-changer for the industry,” Mitch
Bowling, SVP and General Manager Comcast Online Services said. “With wideband
running over out next-generation fiber-optic network, we can greatly enhance
our customers’ online experience immediately. And these speeds are only a
preview of what’s to come – wideband will provide the capability of delivering
dramatically faster speed in excess of 160 Mbps in the future.”
Customers who will opt for the 50 Mbps downstream and 10
Mbps upstream package will need to pay a $139.95 monthly fee or $62.95-a-month for
up to 22 Mbps of downstream speed and up to 5 Mbps of upstream speed.
In addition to that, business customers will be able to sign
up for the $189.95/month Deluxe package, which includes 50 mbps downstream
speeds, 10 Mbps upstream speeds, and a full suite of features and support, such
as the Microsoft Communications Services (corporate e-mail, calendaring and
document sharing), but also firewall protection, static IP addresses, multiple
e-mail addresses and business class 24/7 customer support.
The speeds may have gone up, but Comcast’s 250GB monthly cap
remains in place despite of that. Last month, Comcast announced that it will
impose a monthly data usage threshold of 250GB per account for all residential
customers, starting October 1.
Comcast explained in a statement that their decision to
establish monthly limitations is based on customer feedback. According to them,
the customers “asked that we provide a specific threshold for data usage and
this would help them understand the amount of usage that would qualify as
excessive.”
The Internet service provider explained that the 250GB would
be enough for sending 50 million emails (at 0.05 KB/email), downloading 62,500 songs
(at 4MB/song), downloading 125 standard-definition movies (at 2GB/movie) or
uploading 25,000 hi-resolution digital photos (at 10 MB/photo).
Comcast said that for the time being, less than 1 percent of
its users actually exceed the monthly cap. Furthermore, heavy users will be
notified of excessive use: “At that time, we’ll tell them exactly how much data
per month they had used,” Comcast said. “We know from experience the vast
majority of customers we ask to curb usage do so voluntarily.” However, for
those who will break the cap for the second-time in a six-month frame, Comcast
will terminate the service for one year.
So for all the Comcast customers out there, enjoy your new
super-fast Internet speeds, but don’t forget about the monthly limitation!