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Microsoft is facing a lawsuit filed under the California's consumer
protection statutes with the Sacramento County Superior Court. The lawsuit
points to an abnormally large number of “General Hardware Failure” rates (also
known as the Red Ring of Death due to the three flashing red lights around the
power button) in the Xbox 360. It alleges that an abnormally large number of
the consoles have suffered from the flaw, and that Microsoft new about the
issue but concealed it, in order to better compete with the rival Sony
Playstation 3 and Nintendo Wii.
Plaintiffs cite a number of popular gaming news websites,
such as dailygamesnews.com, VentureBeat, Digital Media and Yahoo! according to
which, Microsoft knew about the defective consoles as far back as November
2005, and that their rate of incidence was over 50%.
That figure is obscenely high in an industry which considers
3% a maximum accepted hardware failure rate.
The objective of the lawsuit, which was filed on September
19 by Reshelle Cable of Folsom, Calif., is to
obtain an order forcing Microsoft to pay the affected Xbox 360 owners with all
profits made from the console by publicly announcing and implementing a refund
program in the state of California.
A Microsoft spokesman did not comment, saying that the
company had not yet been served with the lawsuit.
If Microsoft loses this lawsuit, it will set a dangerous
precedent for the company, as more and more states could require them to fully refund
customers for the defective hardware, causing tremendous losses for them.
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