We probably got used by now with getting good news, rapidly
followed by bad news from Apple. If yesterday Jobs announced complete success
for the App Store, this time, as you might have guessed, MobileMe came back in the
spotlight, but this time, unaccompanied by apologies or details from
Apple.
Here’s what happened: on Monday, the Apple Support forum looked
something similar to a battle field – man down, or better yet, mail server
down! And while some users complained about it, at the same time waiting
patiently for things to get back to normal, others seemed simply disappointed that
the MobileMe story happens again.
“MobileMe members may be unable to access MobileMe Mail.
Service will be restores ASAP. We apologize for any inconvenience” was the
MobileMe message. This time, we only have the users’ side, and we’re still
waiting for Apple to respond to one big question: WHY (again)?
If we go back two weeks ago, Apple’s blog said something
like this: “We have completed restoring Mail Service … Thank you all for your
extreme patience during this trying time … By completing this restoration of
Mail services, we hope we have put the vast majority of MobileMe Mail problems
behind us and can now focus on improving other aspects of this new ambitious
project.”
With that being said, it looks like the Mail service still
needs some work, users need to learn to be even more patient (if that’s
possible) and Apple will get back to them as soon as possible.
Ok, it only lasted for two hours, but that’s not the issue
here. It seems that these outages have multiplied lately, and Apple continues
to struggle with the MobileMe service.
Jobs himself admitted that the service was “a mess” as it
failed to provide Apple users with quality services. In an e-mail sent to Apple
employees, Jobs admitted to rushing into things, as they decided to make a
triple-launch: MobileMe, App Store and iPhone.
He went further saying MobileMe is “simply not up to Apple
standards,” although engineers have been working hard to fix all issues. Launching
it at a later date would have been wiser, as they would have had more time to
get things working properly.
“The MobileMe launch clearly demonstrates that we have more
to learn about Internet services. And learn we will,” Jobs explained. “The
vision of MobileMe is both exciting and ambitious, and we will press on to make
it a service we are all proud of by the end of the year.”
This means one thing: PATIENCE! On the same note, Monday
wasn’t a good day for Google either, as their Gmail service was down as well. The
several-hour outage grew dissatisfaction among millions of users, but hey, they
said they’re sorry!
All we can hope for at this point is to really begin to see
some improvements in e-mail services. Although we’ve only given two examples, Apple
and Google aren’t the only ones fighting instability in their mail services on
a regular basis.