Grand Theft Auto IV is out, it’s time to relax and play… or at least try, since the game is stuck! After months of waiting for the release, and the endless minutes it took fans to get from the store to their house, the game crashed before it started! Users complained of crash bugs on forums such as GameSpot, neoGAF or Xbox.com on both versions of the game (PS3 and Xbox).

Considering the extra months Rockstar took to “perfect” the game, it’s rather strange they reacted with total silence to these issues, as they refused to comment the situation. The freezing up problem seems to appear either on the opening scene of the game (when many complained the image was stuck, while sound continued to play) or upon exiting the multiplayer mode.

Rockstar refused to comment, however, Kotaku reported that according to a Rockstar support representative, the problem affects the 60 GB version of the PS3, although Xbox 360 seems to have the same problem, but they are still working on solving it. Unfortunately, it is hard to tell how long it’s going to take them to figure out a way out of this mess.

“I feel terrible about this,” the support representative said, but that won’t keep the disappointed buyers happy. Some of them chose to exchange their copy of the game for a new one, but that’s not a solution, but rather a question of luck: what are the chances for the game to work this time?... We just have to wait for Rockstar to work its magic now.