 |
|
|
If you were used to call the Geek Squad for help,
you should know there’s another geek team in town, this time provided by
AT&T. The U.S. carrier launched the ConnecTech initiative, a home services
care program that covers 50 states and offers technical support for virtually
anything, from television and home theater installation, to personal computer
and home network setup.
“AT&T has long been a familiar face in the homes of
Americans — first installing phone service, high speed Internet service and now
AT&T U-verse TV,” said Carmen Nava, senior vice president, Consumer
Marketing Operations for AT&T. “Now, we are taking that expertise to a
whole new level with robust in-home tech support, and with the same great
customer service and reliability we've delivered for more than a century.”
The service is available for both AT&T and non AT&T
customers, who can access www.att.com/connectech
to start their ordering process. The services don’t exactly come cheap: $99 for
computer and network installation, $179 for computer services and in-home
support, $149 for television and home theatre, and $69 for PC/home network
telephone support.
However, by making a comparison with the famous Geek Squad,
these services actually come cheaper, so the competition is on! The AT&T
services will cover in-home and over-the-phone support services, including
next-day installation, seven days a week.
“The home services industry represents a billion dollar
marketplace,” said Nava. “We’re using our strength in TV and broadband services
to integrate both the product and care needs of today’s digital consumer.”
AT&T believes to have an advantage over the Geek Squad as
a telecom provider. At the same time, they are just one of the big names that are now starting a
tech support business. It’s nice to know we’ll have more choices!
© 2007 - 2009 - eFluxMedia