It’s been almost a week since Microsoft released Vista SP1, the most important update to its latest operating system, and reactions have started to appear on both sides, the consumer and the producer. Highly expected, yet disappointing for many of those who’ve already tried it, SP1 gave birth to quite a controversy if we judge the reactions.

Consumers started complaining of numerous flaws, while at the same time Microsoft offered free support for anyone who has trouble installing SP1, whether they are using a purchased copy of Windows or it came with their HP laptop.

Trouble in paradise? News of more and more unsatisfied customers started to emerge in the past few days, since the release of the service pack. Some problematic drivers determined the University of Pennsylvania staff to advice its students to be more reserved about Vista and not to rush into installing SP1.

Microsoft should be very aware by now that there are issues they still need to solve with the SP1, as users complained on the company’s blog about the type of problems they’ve had to deal with. One common denominator with all the complaints was related to driver issues, that users said they were simply tired of.

One thing users have started to ask themselves was: what is going on with Microsoft’s update? Many of the Windows Vista users complained about receiving errors that were not listed on Microsoft’s website, while some of them complained that they were unable to pass the driver problems (Microsoft did say they have seriously tested the drivers before releasing SP1).

It still remains unclear when and how will Microsoft solve these problems, but they did take one good step in that direction by offering free support: “We are offering free-of-charge support to anyone who is having issues installing Windows Vista SP1,” said Brandon LeBlanc on behalf of Microsoft on the company’s blog, in a discussion with users.