How much is a laptop worth these days? Well, according to a lawsuit against a local Best Buy local store in D.C. area, $54 million! Raelyn Campbell is an unsatisfied customer, who took her broken laptop to the “Geek Squad” at Best Buy, together with a warranty, due to hardware malfunctions, and never saw it again.

Campbell, who is often travelling and relies on her laptop, said she took the laptop for repairs at what is America’s largest consumer electronics retailer in May, but the promises of having it back up and running in a couple of weeks turned into months of asking for her laptop back and getting vague answers from Best Buy employees.

On November 16 the woman filed a lawsuit against the Best Buy retail store in Richfield, Minn., not only for losing her laptop, but also for identity theft protection. The store was reluctant to reaching an accord with her, but on a final note, they proposed a $2,500 cash refund is she agreed to signing a confidentiality agreement.

That would have been an easy ending for both sides, but unfortunately for Best Buy, Campbell refused and now plans on giving them a lesson, so that other customers won’t go through the same things as she did. The $54 million lawsuit is intended to get Best Buy’s attention in revising the attitude towards its customers rather than to winning money.

Campbell accused several of the Best Buy employees, including the manager of the store, of failing to notify her of the loss, and moreover, of trying to find different excuses for the missing laptop. When the store realized the laptop was really lost, they tried to offer a money compensation to Campbell, but every time less than the initial value of the laptop and the extended warranty.

One could wonder: Why $54 million? Raelyn Campbell, 37, said she is perfectly aware of the ridiculous amount, but if this is the only way to draw attention to the consumer property and privacy rules of Best Buy, so be it, and at the same time, because $54 billion is lost every year because of identity theft.